Turana Atash London

Refund and Returns

At Turana Atash London, we are committed to ensuring your satisfaction with every purchase. Our refund and returns policy is designed to provide you with peace of mind and assurance in your shopping experience. Please read the following guidelines carefully to understand your rights and obligations when it comes to refunds and returns.

Return Terms

We stand behind the quality of our products and offer a full money – back guarantee for all purchases made on our website. If for any reason you are not satisfied with your purchase, you have the option to return it and receive a refund. To be eligible for a refund, please adhere to the following conditions:

  1. You must initiate the return process within 14 calendar days of your purchase for a full reimbursement.
  2. Products returned after the initial 14-day period but within 30 calendar days of purchase are eligible for a partial refund.
  3. After 30 days from the date of purchase, refunds will no longer be issued.

Product Condition

To qualify for a refund, returned items must meet the following criteria:

  1. Garments must not have been worn, altered, or damaged in any way.
  2. All original tags and packaging must be intact and attached to the item.

 

We encourage customers to try the product within the first two weeks of purchase to ensure it meets their needs. However, please ensure the product remains in its original condition during this trial period to qualify for a refund.

Return Process

Should you wish to request a refund, please contact us with details of your purchase. Our customer service team will guide you through the return process to ensure a smooth experience.

Return Options

We offer the following return options to accommodate your preferences:

  1. Express Returns Service with DHL Express: For ultimate convenience, we collaborate with DHL Express to offer an express returns service worldwide. Simply contact us to initiate the return process, and we will email you a DHL Express label. You can then drop off your shipment at your nearest service point or schedule a free collection from your chosen address. 
  2. Alternative Return Methods: If you prefer to use your own return method, please ensure it is tracked for your peace of mind. Returns should be sent to the address provided below.

DHL Express Returns Service

Please note that return fees will be deducted from your refund, which will be processed immediately upon receipt of your package. Please refer to the return fees below:

  1. UK: Free
  2. Europe: £15
  3. USA & Canada: £15
  4. Rest of World: £20

Need Help?

If you have any questions or require assistance regarding refunds and returns, please don’t hesitate to contact us at contact@turanaatash.com.

Thank you for choosing Turana Atash London. Your satisfaction is our priority.

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