FAQs | Turana Atash London Modest Fashion UK

Frequently Asked Questions

We’ve answered some of the most common questions about our collections, orders, and delivery. If you need further assistance, our team is always here to help.

Orders

1. How do I place an order?

Browse the collection, select your preferred size and colour, and add the item to your cart. Proceed to checkout to complete your purchase securely.

2. Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive a confirmation email containing your order details.

3. Can I modify or cancel my order after placing it?

If you need to make a change, please contact customer support as soon as possible. We will do our best to assist before the order is processed.

4. What payment methods do you accept?

We accept major credit and debit cards along with secure online payment methods available during checkout.

Shipping & Delivery

5. Do you ship internationally?

Yes, we offer international shipping to many destinations worldwide.

6. How long does delivery take?

Delivery times vary depending on your location. Estimated delivery times will be displayed at checkout.

7. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

8. Will I need to pay customs duties or taxes?

Depending on your destination country, customs duties or import taxes may apply.

Returns & Exchanges

9. What is your return policy?

We accept returns within 14 days of receiving your order, provided the item is unworn, unused, in its original condition, and returned with all tags and packaging.

10. How do I request a return?

Please contact our customer service team at contact@turanaatash.com with your order number to request return authorisation.

11. How long does it take to receive a refund?

Once your return is received and approved, refunds are processed to the original payment method within 7–10 business days.

12. Are shipping costs refunded?

Original shipping charges are non-refundable.

13. Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect.

14. Can I exchange an item for a different size or style?

Yes. Exchanges are accepted within 14 days of receiving your order, subject to product availability.

15. What happens if the exchange item is unavailable?

If the requested item is not available, you may choose to receive a refund instead.

16. What items cannot be returned or exchanged?

Customised or personalised items
Final sale or clearance items
Swimwear or undergarments with removed hygiene seals
Gift cards

17. What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery so our team can resolve the issue promptly.

Products & Sizing

18. How do I find my correct size?

A detailed size guide is available on each product page to help you choose the best fit.

19. Do your garments run true to size?

Most garments are designed to fit true to size. We recommend reviewing the measurements provided in the size guide.

20. What materials are used in your swimwear?

Our swimwear is crafted using premium performance fabrics selected for comfort, flexibility, and durability.

21. How should I care for my swimwear?

We recommend gentle washing and air drying to maintain the quality and longevity of the fabric.

Brand & Customer Support

22. How can I contact customer support?

For assistance with orders, returns, or general inquiries, please contact us at contact@turanaatash.com